An effective voice of customer program will inform the objectives, scope, priorities and design of your organisation's customer experience (CX) strategy.

​

Measuring customer loyalty and perceptions of your brand will identify specific touchpoints in the customer journey driving customer satisfaction for your organisation.

​

With extensive experience and expertise in qualitative and quantitative market research, we can assist you with:

• Measuring resident, client and family customer satisfaction and NPS, including survey design, analysis and preparation of reports for Board and senior leadership teams.

• Transactional survey design and analysis for specific CX journey touchpoints to uncover key drivers of customer engagement and satisfaction.

• Pulse surveys to provide a snapshot of customer satisfaction.

• Customer consultation and focus group research to identify additional CX insights.

• Utilising customer research data to inform actionable strategies for your CX program.